At YourGenes, we are committed to providing accurate, high-quality genetic testing services. Due to the nature of our products and services, we maintain a strict no refunds and no returns policy.

1. No Refunds
• Once an order has been placed and payment processed, it cannot be refunded.
• This applies to all testing panels (Lifestyle and Health) and related services.
• Refunds are not available for unused kits, completed tests, or delivered results.

2. No Returns
• Genetic testing kits and materials cannot be returned once shipped.
• For health and safety reasons, we cannot accept returned biological samples.

3. Exceptions
• If you receive a damaged or incomplete kit, please contact our support team immediately. We will arrange a replacement at no additional cost.
• If there is an error on our part (e.g., incorrect shipment), we will correct it promptly.

4. Customer Responsibility
• Please ensure that you review your order carefully before completing payment.
• It is your responsibility to provide accurate information and follow instructions for sample collection.

5. Contact Us
For questions or concerns about your order, please reach out to:
Email: info@yourgenes.co.za
Phone: +276 0315 7179
Address: Durban, Kwazulu Natal 4000